Returned Policy

WHAT can be returned?

We will accept any purchase to be exchanged providing that the item and all packaging material, brochures and instruction manual are all in new condition and have not been used. You may exchange for another item or choose a credit note for future purchases. You will need to fill out the online returns form to accompany the item. We will not accept returns without the completed form.

This does not apply to floor model or custom-made equipment sales; These items will incur a 25% restocking fee dependent on the suppliers return policy.

WHERE to send them?

Items can be returned in store or sent via post /courier to the following details below at the customers own expense. Items will need to be packaged in its full original condition and accompanied by the online returns form.

NOTE: Please remember If sending via post/ courier you are liable for any damages or losses that may occur in transit.

ATTENTION RETURNS
Time Service Holding
15-17 Beresford AvenueGreenacre NSW 2190;

REFUNDS

Time One does not refund (unless required by law) but will happily exchange within 7 days provided your proof of purchase is shown. Under Australian Consumer Law we are not required to provide a refund or replacement if you change your mind.

You are entitled to a refund or replacement only if the item has a major problem or fault. If the problem is not major, we are obliged to repair the item within a reasonable time. If it is not repaired within a reasonable time you can choose a refund or replacement. You must retain your proof of purchase.

(Where applicable) For refunds or exchanges the item must be disconnected from all services, i.e. plumbing & electrical, at your cost prior to arranging for the item to be collected or processed.

The team at Time Service Holding will always work with their customers to minimise the disruption to your business and try to provide the best possible service.